Return Policy
Thank you for shopping at EMC Auto Parts.
All products are inspected before shipment. Please read this return policy carefully before placing your order.
1. Return Eligibility
Items may be returned within 30 calendar days after delivery date.
The product must be unused, un‑installed, keep original packaging, no scratch or damage.
Installed parts, modified parts, special‑order custom parts are NOT eligible for return.
2. Return Process
Please contact our support email before returning any goods. Do not send back items without prior notice.
You need to provide order number, product photos for return application.
3. Refund
Once we receive and inspect returned goods, refund will be processed within 5‑7 business days to your original payment method.
Original shipping cost is non‑refundable. Customer is responsible for return shipping fee unless item arrived damaged or wrong item sent by us.
4. Damaged / Wrong Item
If you receive broken, defective or wrong product, please contact us within 7 days upon receipt with photos. We will arrange replacement or refund for you.
We reserve the right to modify this return policy without prior notice.